Customer Reviews |Young Powersports Pleasant View, UT
See what our satisfied customers have to say about our friendly and professional service!
WHAT YOUNG POWERSPORTS CUSTOMERS ARE SAYING.
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QuiggyUSMC
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Matt was able to help me get an old bike traded in and a brand new kawi out the door!! Amazing group of guys that were super helpful and made things work!!!! Thanks again guys!!! Lowered my rating. Had taken my fz9 to get a clutch cable installed. They did such a bad job, when I sold it 2 months later, it had to be replaced again....
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Jayce Jones
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Koen Mussleman was awesome, made the experience and buying process so simple and easy. i will be back for sure.
Steven in service was also great, helped out a ton!!!
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D T
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I took my bike in at 9am said they would get to me at 12pm since I had no appointment which I was fine with for an oil change. It was 5:30pm and haven’t started on my bike. I just told them don’t start on it and I’ll pick it up. I wanted to give them a try for being new in the area but I’m good.
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Madison L. Bell IV
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First time visiting the service department and Kelsie got me all taken care of. Even picking out some aftermarket parts that I trusted would look good. Thanks for the assistance. I’m sure I’ll be back.
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Bryant Sorensen
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These guys are absolutely amazing!! Koen and Aiden were both tremendous help and worked flawlessly together to get me into one of my dream bikes! I couldn’t thank these guys enough and couldn’t recommend anywhere better to get your new powersports toy!
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Trenton Holmes
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Emailed Chrisa set an out the door price, came in the next morning Koen helped me out made sure that everything was up to my standards. Super easy, in and out fast. Highly recommend
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Dane L
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Failed diagnosis, warranty deflection, and a fix that took less than a minute after I did their job for them.
This review covers the non-European side of this location, which shares ownership, management, general physical space, and at least one key employee with the European side next door — something worth understanding before you trust either side with your motorcycle.
Background: We purchased a 2025 Kawasaki Vulcan 650S ABS from the same dealer group's Centerville location in March 2025. The bike came with a short rider kit, a documented Kawasaki-offered option included at purchase. Within a short period the bike developed a consistent issue — involuntarily dropping out of first gear, second gear, and neutral at low speeds when attempting to shift.
The service experience: We communicated the issue clearly on the initial call, at drop-off, and again at pickup. The service writer we worked with was frequently distracted — engaged with a phone or other employees during our interaction — and required multiple repetitions of the same problem description, ultimately still failing to communicate it accurately to the shop. When we arrived to retrieve the bike, we were told no issue had been found.
The service manager rode the bike out to us and demonstrated there was no problem. After watching him attempt to replicate the issue, I identified and explained what I believed was wrong. With my guidance, the service manager was able to confirm and resolve the problem in under a minute. The culprit was the short rider kit — installed by their own dealer group at the Centerville location — that had been configured incorrectly at the time of purchase.
The warranty issue: Despite informing the dealership at every point of contact that this was a new bike purchased from their own dealer group, we were billed $181.25. The invoice description reads simply "diag clutch is not engaging" — which is not what the problem was, not what was fixed, and not a diagnosis that reflects any actual work performed beyond a ride that found nothing. When we raised the warranty concern, we were told the group's policy requires warranty claims to be handled exclusively at the original purchase location — a policy that was never disclosed to us at any point during the purchase process or afterward, and that contradicts the unified branding and ownership the group presents to customers when selling bikes.
The partial reduction from the original charge was presented as a personal favor from the service manager rather than an acknowledgment that warranty work on a dealer-group-installed accessory should not have been billed at all.
The pattern: This is the same claimed "service manager" involved in a failed service interaction on the European side of this same property. The same management, the same diagnostic failures, the same pattern of making the customer do the work and then billing them for it. Two bikes, two separate interactions, two incorrect diagnoses, nearly $400 in charges across both, and zero issues resolved without significant customer intervention.
If a dealer group installs something wrong on a new bike, fails to diagnose it, charges you for that failure, and then presents a partial refund as a courtesy rather than an obligation — that tells you everything you need to know about how they value your business after the sale.
Edit: This is definitely the right location, the service was done under my significant other's name but I dealt with the service employees. For the GM's reference the invoice number ended in 3736 with a service writer K.Smith.
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mitch fake
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I can't remember the guy's name that was working in the parts department but he helped me find the correct part for my motorcycle. The part came quickly. Excellent customer service!
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cody Larsen
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Sold a bike out from under me and don’t bother to call and say anything till you drive hour there. Bike even still had our name on it. Also got the first service done on a side by side which cost almost $400 dollars, (my mistake should have done it myself) but made an appointment for 9:00 and was told they will have done in an hour or 2, so left and came back to it still not being done, was finally able to get the machine back at almost 4:00. Safe to say I’m done with all young associated dealers. Don’t waste your time cause they absolutely don’t give a shit about it.
